Welcome to Pipe Divan, a store dedicated pipe lovers.

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Privacy Policy

At JJ Fox Ltd (referred to in this document as “James Fox”), we are committed to maintaining the trust and confidence of our customers, website visitors and newsletter subscribers. Read on to find out exactly how we collect and treat your data.

What information do we collect from you?

As part of your online experience with James Fox, we may collect various personal and non-personal details, as outlined below:

Personal information

Details you voluntarily provide to us when you create an account on our website, place an order, or opt in to our newsletter subscription. Please note that, while you provide these details voluntarily, certain services we provide are dependent on them. In other words, we won’t hold it against you if you don’t want to share your address with us, but if you want us to ship an order to you, we won’t be able to do so unless you provide it.

Non-personal information

When you visit our website, we use a third-party service (Google Analytics) to collect general information in an anonymised way. For example, if your name is John Smith, you visit our website from Dublin and place an order worth €100, our Google Analytics report will count your order towards the general statistics, but it won’t be associated with your personal information. The information we obtain this way may include:

  • your behaviour – e.g. what pages you visit on our website and how much time you spend viewing them,
  • technology you use to view our website – e.g. what device, operating system and browser you use, your internet service provider and screen resolution,
  • geographical information – e.g. what country/city you connect from, your device/browser language and region settings,
  • traffic source – e.g. whether you accessed our website directly by typing the website address in your browser, followed a link from Google search results, clicked a link in one of our newsletters, etc.,
  • order value (if you make a purchase during your visit),
  • demographics and interests data – this depends on your Google Ads Settings. If the necessary cookie files are enabled on your end, the actions you take on our website may be matched against your demographics (e.g. age range) and interests.

Depending on our analysis needs, we can collate this data and view various kinds of reports (e.g. average order value for people from a certain country, average page view time for people who use iPhones, etc.). We do not, however, make any attempt to use this data against any personal information you may provide to us, nor do we allow Google to do so. For example, if you visit our website from Germany and place an order (thereby providing your personal details), our Google Analytics reports will count you towards website visits made from Germany, but all the non-personal information mentioned above will not be matched against it.

We also use a third-party service (MailChimp) to deliver email marketing newsletters to people who have subscribed to them. In some cases, to make sure our subscribers only receive messages that are of interest to them, we may decide to send an issue of our newsletter to a particular segment of our subscriber base, based on several possible criteria:

  • optional details you can provide to us in your subscription settings (a link to these is included in every newsletter we send) – while the only mandatory detail a subscriber has to provide is their email address, we also give the option to provide your first and last name, gender, country of residence, and areas of interest (limited to our business – for example, you can use this facility to let us know you’re only interested in whiskey and not in cigars or pipes),
  • demographics and geographical information – this relies on your cookie files settings, but if enabled properly, we may be able to match your subscription to an age range, country, and language you use.

In addition to that, we may also log the fact that you opened a certain issue of the newsletter, clicked on any links inside it, or made a purchase on our website after doing so.

Why do we collect this information?

The short answer is to make your online experience with us as easy and pleasant as possible. Some data also needs to be collected in order to allow you to complete a certain action you intended to take on our website – for example, if you place an order with us, we need to collect your name, address and phone number in order to fulfil it.

Other than that, we use this information to tailor the content of our website and marketing materials to you personally. For example, if you indicate in your newsletter subscription settings that your country of residence is France, we may decide not to email you about an event we’re hosting in Dublin, based on the assumption that this may simply not be of interest to you.

Whom might we share your information with?

As part of our business operations and in order to fulfil our obligations to you, we may need to share your details with other people or companies. We advise you to check their privacy policies and statements to make sure you’re okay with this. As part of your online experience with us, your details may be shared with:

  • An Post or other courier and logistics companies, depending on the shipping method you choose for your order – in order to ship the items you purchased to the address you indicated,
  • SagePay and PayPal (our payment processors) – in order to verify and process your payment,
  • MailChimp – in order to manage your newsletter subscription,
  • Microsoft – for digital/cloud storage of some of our company files.

All of these entities are under contractual obligation to us not to use your details in any other way than those outlined above.

What do we do with your information?

We only use the information you provide us for purposes you provide it to us. For example, if you provide your shipping address while placing an order, we will only use it to fulfil said order. If you provide us with your email address while signing up for our newsletter, we’ll only use it to deliver the newsletter.

We do not share or disclose any of your details outside of the scope outlined in this Privacy Policy.

We take great care to provide an adequate level of protection towards your data. This is achieved internally by data handling policies all relevant employees of ours are trained on, as well as by industry-standard encryption and security measures implemented on our website to ensure any information you provide to us there is transmitted securely. Externally (i.e. where your data needs to be shared with other entities), we carefully select our business partners to ensure that, where needed, the information is only shared with reputable and trustworthy entities and used by them solely for the purposes we share it with them.

How long do we keep hold of your information?

Different kinds of information may be retained by us for various periods of time. See below:

  • Customer account and order information – this is generally retained indefinitely to simplify future orders and maintain your history with us as a customer. We do, however, reserve the right to delete this without notice, particularly if your account hasn’t been used in a long time, or as part of planned database maintenance (for example, if we decide to delete all order history older than 10 years),
  • Google Analytics data – 38 months,
  • Newsletter subscription data – indefinitely, unless you choose to unsubscribe and/or delete your profile entirely. We also reserve the right to remove subscriptions we consider inactive – for example, if our reports show you haven’t opened any of our newsletters in a long time,
  • Data shared with other entities – generally retained only until the purpose we share it for is served. In some cases, there may be legal requirements to retain it longer or indefinitely.

How can I access the information you hold about me?

Your customer account and order history can be viewed and managed directly on our website. Upon request, we can provide a copy of the remaining information we may hold about you. Similarly, you may wish to exercise your right to correct your details or request for it to be removed from our systems (digital or others). To this effect, please contact us by email on [email protected]

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